Shipping policy
Production Time
Most items are made to order. Production times vary season to season but on average are 6-8 weeks. Email Info@concretewavedesign.com for current lead time or rush orders.
Shipping
For non local deliveries, items will be crated up and shipped via LTL freight. The trucking companies are told to call and make a delivery appointment prior to delivery. Items will be offloaded from truck and delivered curbside in a wood crate. It is the customers responsibility to uncrate and place the items. Contact us to arrange an INTERIOR or WHITE GLOVE DELIVERY. Additional charges apply.
IMPORTANT: Remember to inspect the crate before signing off for delivery. Make sure to have the driver note any minor damage to the crate on the sign off sheet. If it seems excessive, you can request to open it and visually inspect all items. If it anything is damaged, do not accept the delivery. Once you sign off for delivery, the freight company will reject any liability for damage and claims are almost impossible to win. We highly recommend opening and checking the entire item for damages immediately upon delivery, even if everything appears to be good.
Due to many variables in shipping large freight items, it can be difficult to estimate accurate shipping costs. In most cases our online shipping costs are accurate, however, depending on your exact location, there may be rare certain circumstances that require additional costs. If so, we will contact you and let you know of any changes beforehand.
If you need a rush order, or would like us to install your item, please contact us at Info@concretewavedesign.com