Refund policy

 

Returns

All our products here at Concrete Wave are made to order and thus all sales are final. We do not accept returns or offer refunds on any of our items. We do want you to love your purchase. If you are not completely satisfied, let us know and we will see if there is anything that can be done.

If an item arrives damaged due to shipping, or the items packaging is heavily damaged, DO NOT ACCEPT DELIVERY. Take photos and contact us to take care of the situation. Carefully inspect everything before signing off for delivery. Once signed off, delivery companies are free of any liability and can deny any damage claims. This may result in additional replacement charges.

If an item arrives damaged as a result of quality or craftsmanship, customers must e-mail their concern and photos within 7 days of receiving items for an exchange. Items must be unused, undamaged, and still packed in its original crate(crate can be opened). Any item chipped or damage while unpacking will not be covered. Concrete Wave Design reserves the right to refuse any exchange where the product returned is not in its original condition.  In the rare case where an item is returned to Concrete Wave and is found to be ineligible for an exchange, customer will be billed for both incoming and outgoing shipping charges before the item is sent back.

 If you encounter an issue with your purchase please reach out at info@concretewavedesign.com